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SUPPORT AND FAQS

We hope that your experience with brilliantarea.com is as effortless as possible, however, we do acknowledge that questions may arise.

 

#Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 

 

#What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

 

#Ammendments and Cancellation

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  

 

We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
Cancellations
    - You must contact us withing 24 hours.
    - We cannot cancel your order once it has already been shipped.  
    - You can view our full refund policy here.

#My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
#Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)

 

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